Frequently Asked Questions (FAQ)

1. How do I create an account?
Click the “Sign Up” link at the top right of our website and fill in your details. With an account, you can track orders, save your address book, and manage your wishlist.

 
2. Do I need an account to place an order?
No. You can checkout as a guest. However, creating an account will make future orders faster and allow you to track your purchases easily.

 
3. What payment methods do you accept?
We accept credit/debit cards, PayPal, bank transfer, and other secure payment options integrated with AllBySell. The available methods will be shown at checkout.

 
4. Is it safe to shop on your website?
Yes. Our store uses SSL encryption and AllBySell 2’s built-in security features to protect your personal and payment information.

 
5. How can I track my order?
Once your order is shipped, you’ll receive a tracking number via email. You can also check the status under “My Orders” in your account.

 
6. Can I change or cancel my order?
Orders can only be modified or canceled before they are shipped. Please contact our customer support team as soon as possible if you need changes.

 
7. What are your shipping options?
We offer standard, express, and international shipping. Rates and delivery times are shown at checkout based on your location.

 
8. Do you ship internationally?
Yes, we deliver to most countries. If your country is not listed at checkout, please contact us for assistance.

 
9. What is your return policy?
You can return most items within [X days] of delivery if they are unused and in original condition. Please see our Returns & Refunds Policy for more details.

 
10. How do I apply a coupon or discount code?
At checkout, enter your coupon code in the “Apply Discount Code” field, and the discount will be applied to your order total.

 
11. Why is my coupon not working?
Coupons may have expiration dates, restrictions, or minimum purchase requirements. Please check the terms of the promotion.

 
12. Do you offer gift cards?
Yes, we provide digital and physical gift cards that can be purchased and redeemed during checkout.

 
13. What if I forgot my password?
Click on “Forgot Password” at the login page. Enter your email address, and we’ll send you instructions to reset it.

 
14. How do I contact customer support?
You can reach us via:
[Your Support Email]
[Your Phone Number]